Durdana Farid, Buyer - MBC Group (Middle East Broadcasting), Dubai

The whole training was very interesting; the content, the style of delivery. I found it very informative and very useful to my line of work. Jim was excellent. He had a very interesting way of delivering the training. Kexxel Group was very organized. They were very helpful and cooperative!


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Home Events Review Kexxel Group: Joe Caruso switches on the style by making the ‘technical’ Service Level Agreements Masterclass course a whole ball of fun!

Kexxel Group: Joe Caruso switches on the style by making the ‘technical’ Service Level Agreements Masterclass course a whole ball of fun!

Event Review


Kuala Lumpur & Dubai, 3rd - 10th November – Kexxel Group turned it up a notch by bringing down popular and experienced SLA expert, Joe Caruso, to provide 53 delegates a first-hand look into the best practices behind creating and maintaining superb contracts and service level agreements.

Thanks to his natural aura and confidence, Joe found it easy to connect with the participants and this enabled him to deliver his expertise in ensuring the attendees grasped key information regarding the development of SLAs and contracts that reap the most benefits for the individual and company.

He truly mesmerized the audience with his numerous interactive lessons and activities by dividing them into groups to perform real-life scenario role playing, where each person took turns representing a business and a client.

As predicted, Joe’s off-the-cuff style of presenting definitely resonated with the delegates and they are eagerly anticipating his return for the next course!

Take-a-ways from the attendees:

“The trainer was excellent in delivery, language, understanding of the subject matter and industry relevant explanations. With adequate training material from multiple sources, he definitely approached this course positively. The main strengths of this event was Joe teaching us how to create, manage and negotiate brilliant SLAs while maintaining the contracting life cycle.”
Ubaid Mustafa Qadiri – Head of Operations, Infrastructure & Applications, Celcom Axiata Berhad

“The trainer had depth of knowledge and provided adequate examples to facilitate understanding. The business requirement and benefits is the main strength of the event. This is my second course with Kexxel Group and the courses are very specific and informative.”
Rajesh Bangera – Supply Chain Manager, Service Delivery, Emirates Airlines

“The trainer is well knowledgeable as the material used was easy to grasp and the exercises distributed the contents of the course.”
Saad M. Nujaim – General Manager, Cost Management – Airline Maintenance, Saudi Arabian Airlines

“Joe is very interesting and delivered a very interactive masterclass. The main strength of the event was the constant interaction between the speaker and participants. Materials provided were also very helpful. Kexxel Group’s organization of this event is very good and the facilities at the hotel are great. Overall an excellent choice.”
Sylvian Champonet – Service Delivery Manager, Technip Geoproduction, APAC

“Very informative and rich with relevant examples. The strengths are scattered over the entire content of the program. The organizers provided very good follow-up and were responsive all the time.”
Mohamed Gul – Manager, Partner Support & Managed Services, Emirates Integrated Telecommunications Company (du)

“The manner in which the speaker applied both theory and a practical approach to help the participants understand the subject is clearly a bonus.”
Hadafi Mamat – Manager, Legal & Procurement, TNB Energy Services

If you have any inquiries on our next session, drop us an email at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and we will definitely get back to you! Look out for our 3+1 packages and early bird promotions!

Have more than 16 delegates and would be keen to conduct an In House Training in your own company? Buzz us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and we will endeavor to ensure that your specific needs are met! Book now and save up to 50% on the whole cost of the event!

Kexxel Group is a leading business intelligence company providing top level business learning & strategic networking platforms to Fortune 1000 & Blue chip companies in Asia, Africa & Middle East Region, through International Business Conferences, Hospitality Management, Corporate Trainings, In House Trainings & International Exhibitions.

For Immediate Release:

Vincent Yeoh
Project Manager International Events
Kexxel Group
T: +603 2282 1688