Sylvain Kluba, COO - Agility, Qatar
I’m involved in daily negotiation situations whether it is a business or in terms of salary increment from the demand of personnel or customer negotiations, what I’ve learned during these two days will help me. To those who have yet to attend this event, I’d say go for it! Don’t have any expectations. Go with a free mind and come back with very simple, 3 to 4 ideas and stick to that. I love Jim’s sense of humour very much! Good examples from him; very insightful!
World class negotiation guru Jim Thomas returns to Asia and Middle East region for the 7th annual Negotiate to Win Masterclass.
Joe Caruso - Experienced Practitioner, Expert in Sourcing, Service Level Agreements and Contract Management
SLA Management Expert
WIth vast experience in providing expert advice in sourcing, SLAs, and contract management, Joe Caruso is a seasoned practitioner in Contract Management and Service Agreements. He was involved in providing expert consultations to over 110 organizations across Asia Pacific in over 130 projects with contract values up to $ 1.5 billion per annum.
Caruso has the background in representing both customers and vendors which enables him to have perspectives and understanding from both ends in the development of projects and contracts. This has given him the consistent ability in reaching outcomes that are mutually beneficial to both parties, thus ensuring success and sustainable relationships.
Some of Caruso's Clients include:
“The trainer was excellent in delivery, language, understanding of the subject matter and industry relevant explanations. With adequate training material from multiple sources, he definitely approached this course positively. The main strengths of this event was Joe teaching us how to create, manage and negotiate brilliant SLAs while maintaining the contracting life cycle.”
Ubaid Mustafa Qadiri – Head of Operations, Infrastructure & Applications, Celcom Axiata Berhad
“The manner in which the speaker applied both theory and a practical approach to help the participants understand the subject is clearly a bonus.”
Hadafi Mamat – Manager, Legal & Procurement, TNB Energy Services
“Excellent presentation format and skills. The main strength was exercises conducted during the course. Kexxel Group arranged the event well.”
Samantha Leong – Assistant Vice President, Commercialisation Specialist, PlaTCOM Ventures
“Joe is very interesting and delivered a very interactive masterclass. The main strength of the event was the constant interaction between the speaker and participants. Materials provided were also very helpful. Kexxel Group’s organization of this event is very good and the facilities at the hotel are great. Overall an excellent choice.”
Sylvian Champonet – Service Delivery Manager, Technip Geoproduction, APAC
"Very good material, systemic and complete framework. Easy to read and follow"
Reporting Analyst, Shell IT International (SITI) Malaysia
"Learnt more in two days than months of on-the-job training"
Vice President of Operations, Malaysia Venture Capital
Section 1: Setting the context of your SLA
Section 2: Setting the boundaries by defining the scope and accountabilities of your SLA?
Section 3: Developing the Key Performance Indicators (KPIs) to measure performance.
Section 4: "Incentivising" the SLA to keep your service provider motivated
Section 5: Reporting - proven techniques in getting the right information
Section 7: Service Contracts - drive a watertight Contract
Section 8: Pricing - how it affects your SLA
Section 9: Understanding and optimising Outsourcing Lifecycle - 8 building blocks of a successful outsourcing program
Section 10: Lifecycle Skills - know what competencies your SLA lifecycle team needs
Section 11: Planning the Next Generation - the end of current SLA and beginning of the next
Section 12: Relationship Management
Section 13: Communicate or let SLA dies
Section 14: Securing successful SLAs through negotiation
Section 15: Applying best practice for your organization
*******For more details, kindly download the brochure*******
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