Gaurav Hazra, Head of Sales - Oracle, India
The trainer was amazing. He is the best in sales. I found the assumptions and the isolating very beneficial. Kexxel Group is a good organization; very well managed!
World class negotiation guru Jim Thomas returns to Asia and Middle East region for the 7th annual Negotiate to Win Masterclass.
Director of The Cullen Group
WIth vast experience in providing expert advice in sourcing, SLAs, and contract management, Joe Caruso is a seasoned practitioner in Contract Management and Service Agreements. He was involved in providing expert consultations to over 110 organizations across Asia Pacific in over 130 projects with contract values up to $ 1.5 billion per annum.
Caruso has the background in representing both customers and vendors which enables him to have perspectives and understanding from both ends in the development of projects and contracts. This has given him the consistent ability in reaching outcomes that are mutually beneficial to both parties, thus ensuring success and sustainable relationships.
Some of Caruso's Clients include:
"Very good material, systemic and complete framework. Easy to read and follow"
Reporting Analyst, Shell IT International (SITI) Malaysia
"Learnt more in two days than months of on-the-job training"
Vice President of Operations, Malaysia Venture Capital
"Content was good and delivered in an effective manner, facilitator was knowledgeable and had great rapport with the group"
Principle Grants Consultant, Sustainability Victoria
"This course was very helpful because I'm moving to a new role, so all this was new to me and just what I needed"
Mine Accountant, BHP Billiton
"Experienced performer and excellent overall content"
Sourcing Executive, British American Tobacco
"A great mix of informative information, practical exercises with a dash of fun"
Project Coordinator, Department of Foreign Affairs & Trade
Section 1: Setting the context of your SLA
Section 2: Setting the boundaries by defining the scope and accountabilities of your SLA?
Section 3: Developing the Key Performance Indicators (KPIs) to measure performance.
Section 4: "Incentivising" the SLA to keep your service provider motivated
Section 5: Reporting - proven techniques in getting the right information
Section 7: Service Contracts - drive a watertight Contract
Section 8: Pricing - how it affects your SLA
Section 9: Understanding and optimising Outsourcing Lifecycle - 8 building blocks of a successful outsourcing program
Section 10: Lifecycle Skills - know what competencies your SLA lifecycle team needs
Section 11: Planning the Next Generation - the end of current SLA and beginning of the next
Section 12: Relationship Management
Section 13: Communicate or let SLA dies
Section 14: Securing successful SLAs through negotiation
Section 15: Applying best practice for your organization
*******For more details, kindly download the brochure*******
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