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Service Level Agreement Masterclass @ Dubai

Event 

Service Level Agreement Masterclass @ Dubai
Title:
Service Level Agreement Masterclass @ Dubai
When:
23 October 2016 - 25 October 2016
Where:
Sheraton Dubai Creek - Dubai
Categories:
Logistics Procurement and Supply Chain , Legal , Information Technology , Customer Service
        

Description

Joe Caruso - Experienced Practitioner, Expert in Sourcing, Service Level Agreements and Contract Management, Current Director of The Cullen Group, Developer of outsourcingtoolset.com.

Director of The Cullen Group

Joe Caruso
Director of The Cullen Group

WIth vast experience in providing expert advice in sourcing, SLAs, and contract management, Joe Caruso is a seasoned practitioner in Contract Management and Service Agreements. He was involved in providing expert consultations to over 110 organizations across Asia Pacific in over 130 projects with contract values up to $ 1.5 billion per annum.

Caruso has the background in representing both customers and vendors which enables him to have perspectives and understanding from both ends in the development of projects and contracts. This has given him the consistent ability in reaching outcomes that are mutually beneficial to both parties, thus ensuring success and sustainable relationships.

Some of Caruso's Clients include:


Testimonials

"Very good material, systemic and complete framework. Easy to read and follow"
Reporting Analyst, Shell IT International (SITI) Malaysia

"Learnt more in two days than months of on-the-job training"
Vice President of Operations, Malaysia Venture Capital

"Content was good and delivered in an effective manner, facilitator was knowledgeable and had great rapport with the group"
Principle Grants Consultant, Sustainability Victoria

"This course was very helpful because I'm moving to a new role, so all this was new to me and just what I needed"
Mine Accountant, BHP Billiton

"Experienced performer and excellent overall content"
Sourcing Executive, British American Tobacco

"A great mix of informative information, practical exercises with a dash of fun"
Project Coordinator, Department of Foreign Affairs & Trade


Benefits


Program Agenda

Day 1

Section 1: Setting the context of your SLA
Section 2: Setting the boundaries by defining the scope and accountabilities of your SLA?
Section 3: Developing the Key Performance Indicators (KPIs) to measure performance.
Section 4: "Incentivising" the SLA to keep your service provider motivated
Section 5: Reporting - proven techniques in getting the right information

Day 2

Section 7: Service Contracts - drive a watertight Contract
Section 8: Pricing - how it affects your SLA
Section 9: Understanding and optimising Outsourcing Lifecycle - 8 building blocks of a successful outsourcing program
Section 10: Lifecycle Skills - know what competencies your SLA lifecycle team needs
Section 11: Planning the Next Generation - the end of current SLA and beginning of the next

Day 3

Section 12: Relationship Management
Section 13: Communicate or let SLA dies
Section 14: Securing successful SLAs through negotiation
Section 15: Applying best practice for your organization

Who Should Attend


*******For more details, kindly download the brochure*******
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Save up to 50% from in-house courses!

You may wish to consider having an in-house course delivered locally on-site if you have a number of participants with similar training needs. This course can be customised to fit specific requirements. For more information about IHT kindly send your enquiries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Venue

Venue:
Sheraton Dubai Creek
City:
Dubai
Country:
Country: ae