The main thing that reached my objectives at the beginning which I found really beneficial is the techniques of negotiation; the steps, the main rules and the main right things you have to do. I have never attended a negotiation class before, and that was my objective and that was what I exactly found. I think anyone, especially those who are doing daily negotiations for so long should attend this course to know about the process before and after negotiation because it will help them a lot to use all the experiences in a more efficient way. Thank you Kexxel Group; very nice organization, nice event and all the help I got from your emails. To me, the people who were invited to this negotiation event are lucky because it is very important. You can take this course any time! Jim is an experienced negotiator; very humourous!