Hamad Al-Duhaim, Senior Electrical Engineer - Ittefaq Steel, United Arab Emirates

I just want to say that the trainer was just excellent. I thank God for having granted me an experience with him and Kexxel Group!


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Home News Kexxel Group: SLA In House Training by Andrew Hiles for IATCO, Saudi Arabia – a major success….

Kexxel Group: SLA In House Training by Andrew Hiles for IATCO, Saudi Arabia – a major success….

Saudi Arabia, 15 & 16 April 2013 Andrew Hiles successfully exhibited his expertise in a Service Level Agreements Event at Ismail Abudawood Trading Company (IATCO), Saudi Arabia.

Top management from IATCO graced this In House Training and was fascinated by Andrew’s knowledge in the subject. He introduced them to new dimensions in service level agreements which can contribute to their job functions.

Being a lively speaker, Andrew managed to form a friendly bond with the participants. They had a great time interacting with him and gained new insights on the topic. The delegates were satisfied with the skills and knowledge that they have garnered from this course and want to have more future trainings as such in their company. Here are a few testimonials provided by the candidates from IATCO:

“Andrew was extremely knowledgeable about the topic, extremely pleasant and helpful. The main strength of the event is the content and the trainer’s expertise.”
Ziad Damergi – Managing Director-RPG, Ismail Abudawood Trading Co.

“The real life examples were great. The commitment to the agenda and timetable was noticable. The event relates a lot to my function and it put things in perspective. I found no weaknesses.”
Mohamed Hamdan – Client Manager, Ismail Abudawood Trading Co.

“The trainer’s patience and honest information delivery is highly appreciated. Kexxel Group has excellent organized materials. The whole course was the main strength.”
Elghaly A. Hafiz – Import Manager, Ismail Abudawood Trading Co.

“Andrew is definitely very knowledgeable of the Service Level Agreement subject. He has got an extremely solid background and knows his material well. The content of the event was beneficial to me.”
Bahaa Hussein – Corporate Learning & Development Officer, Ismail Abudawood Trading Co.

“The materials and flow of presentation were excellent. This event has given me a new way of providing service to other functions in a company.”
Hisham Arabi – Admin Manager, Ismail Abudawood Trading Co.

For those who are interested in participating in our future events for this topic or other topics, keep a lookout as we will be organizing other events!! For more information on this, just log on to our official website at www.kexxel.com

This is just a brief feedback about the event from some of the attendees. For further information, testimonials and pictures of the event go to our Facebook page at:

If you have more than 15 delegates and would be keen to conduct an In House Training in your own company for this topic or any other topic of interest for that matter, just give us a buzz or forward your enquires to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will definitely strive to present the best for you! Book now and save up to 50% on the whole cost of the event!

Kexxel Group is a leading business intelligence company providing top level business learning & strategic networking platforms to Fortune 1000 & Blue chip companies in Asia, Africa & Middle East Region, through International Business Conferences, Hospitality Management, Corporate Trainings, In House Trainings & International Exhibitions.

Eliza Yeo
Project Manager International Events
Kexxel Group
T: +603 2282 1688
Fax: +603 2283 5088
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