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Home News Kexxel Group: Joe Caruso returns to Kuala Lumpur and Dubai this December for yet another exciting session on Service Level Agreements

Kexxel Group: Joe Caruso returns to Kuala Lumpur and Dubai this December for yet another exciting session on Service Level Agreements

Experienced service level agreement management expert Joe Caruso is set to take KL and Dubai by storm as he returns there this year for another three-day session on 4th - 6th December in Kuala Lumpur and 9th - 11th December in Dubai.

The course is aimed at providing participants a solid and comprehensive framework for establishing and managing SLAs. Joe will be using a combination of instructor presentation, a facilitated group discussion, practical exercises, a role-playing session, and a case study to further emphasize his views.

Delegates attending the course will receive a digital copy of “Service Level Agreements: Articulating What Will Make a Successful Deal”, a guide worth USD255, written by Dr. Sarah Cullen, Managing Director of the Cullen Group.

For further information on this event, please refer to the links below.
[Event’s Brochure for Kuala Lumpur][Event’s Brochure for Dubai]

By the end of this course you will be able to learn about:

  • How to apply strategic approach in planning and developing SLAs.
  • Cost Assessment and SLAs Benefits - How these tool will work for you.
  • How to cement your understanding of SLAs that really work, rather than being just a piece of paper.
  • Identify the key stakeholders in the SLA more effectively.
  • How to establish Balanced Scorecard and effective Key Performance Indicators (KPIs).
  • Behaviour control by balancing penalties and rewards in the SLAs.
  • What is the correct reporting systems to get the information that you need.
  • How to establish the SLAs Governance framework.
  • What are the necessary skills to ensure the success in managing SLAs.
  • How to design effective SLA communication.
  • Gain insights over best practices in outsourcing, contracts and supplier evaluation.
  • Learn negotiation strategies, tips and traps.

Who Should Attend?

  • Service Level Managers
  • Service & System Managers
  • Head of IT
  • CIOs
  • CTOs
  • Service Delivery Managers
  • Shared Services Managers
  • Business Analysts
  • Service Procurement Managers
  • Strategy, Planning & Resource Managers
  • Contract Personnel
  • Operations & Divisional Managers
  • Procurement & Purchasing Managers

For more information, kindly go to our website at www.kexxel.com

Kindly acknowledge that there is a special 3+1 package available for this course! If a company decides to register three delegates, they will be entitled to register a fourth delegate for FREE! We highly encourage you to take advantage of this special offer for your own benefit as an investment to your company.

If you have more than 16 delegates and would be keen to conduct an In House Training in your own company for this topic or any other topic of interest for that matter, just give us a buzz or forward your enquires to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and we will definitely strive to present the best for you! Book now and save up to 50% on the whole cost of the event!

For Immediate Release: 
Contact:
Vincent Yeoh
Project Manager International Events
Kexxel Group
T: +603 2282 1688
E:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it