Testimonials

Rani Matar, Key Account Manager - Binzagr Company, Qatar

It was certainly interesting to be in the midst of the involvement of the different cultures. The trainer has a brilliant command over the session and the case studies presented were both challenging and informative. Kexxel Group has certainly organized a world class event!

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Home News Kexxel Group: Delegates in Kuala Lumpur and Dubai sang praises after attending Joe Caruso’s three-day Service Level Agreements Masterclass.

Kexxel Group: Delegates in Kuala Lumpur and Dubai sang praises after attending Joe Caruso’s three-day Service Level Agreements Masterclass.

Kuala Lumpur, 4th – 6th December, Dubai, 9th – 11th December 2018 – Delegates across Kuala Lumpur and Dubai gathered in December on the 4th and 6th in Kuala Lumpur and 9th and 11th in Dubai to attend the Service Level Agreements Masterclass by Joe Caruso.

In both locations, delegates left raving reviews about Joe Caruso and his course materials, as well as his ability to keep them focused and interested in the training.

They were exposed to fundamental elements which enables them to create flawless SLAs. Additionally, they engaged in group discussions and activities which further enhanced their knowledge about SLAs.

Take-a-ways from the attendees:

“Joe clearly knows his subject matter well and was able to share that knowledge with us. In Kuwait Finance House, we actually know to create and manage SLAs based on our checklists and technique guide, but we have not been following the procedures. We attended the course to learn more because we are looking at implementing best practices in creating and managing SLAs next year. We are just waiting for the right time to do it. I was sceptical about the input I would learn in the course but now I am happy I chose to attend this course.”
Rozita Daud – Assistance VP of IT Planning & Architecture, Kuwait Finance House

“Joe provided a structured framework for creating SLAs from scratch to negotiating with others. I learned that it is more than just copy-pasting from Google and inserting KPIs. There are fundamental elements to be considered when dealing with SLA before engaging with stakeholders. The course is an eye-opener for me as Joe shared his real-time experiences which I can relate to my own field of work. Now I know how to react to a situation when it arises as Joe has showed me the way.”
William Tan – Head of Regional IT Service Management, CIMB Bank Berhad

“The trainer and training was excellent. I loved the group discussions. I am quite new to SLA so I gained adequate knowledge. I am in-charge of the helpdesk and have plans for my team next year with regarding to SLAs so it is great that I attended this course. I will recommend the course to my colleagues so they can learn too. Joe’s sharing sessions were good. I particularly enjoyed the group discussions.”
Latifah Mohamed – Manager of IT, Pos Malaysia Berhad

“Joe is a very experienced trainer and he presented his materials in a confident manner. He spoke based on his experience.”
Bilal Sadeddine Habash – Head of IT Support Services, Abu Dhabi Islamic Bank

“I thank Joe for sharing information about SLA. I have learnt more about SLA by attending this course.”
Yaqoob Said – Section Head of Admin Services, Oman Environmental Services

“Joe Caruso is very knowledgeable and experienced. Having him as a trainer was a delight.”
Ibrahim Eisa – Senior Manager of Facility Management, DP World UAE.

Service Level Agreements 2018

For further information regarding the event, kindly visit our Facebook page:

[FACEBOOK: SERVICE LEVEL AGREEMENTS @ KUALA LUMPUR]

[FACEBOOK: SERVICE LEVEL AGREEMENTS @ DUBAI]


For more information, kindly go to our website at www.kexxel.com

If you have any inquiries on our next session, drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and we will definitely get back to you! Look out for our 3+1 packages and early bird promotions!

Have more than 16 delegates and would be keen to conduct an In House Training in your own company? Buzz us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and we will endeavor to ensure that your specific needs are met! Book now and save up to 50% on the whole cost of the event!

Kexxel Group is a leading business intelligence company providing top level business learning & strategic networking platforms to Fortune 1000 & Blue chip companies in Asia, Africa & Middle East Region, through International Business Conferences, Hospitality Management, Corporate Trainings, In House Trainings & International Exhibitions.

For Immediate Release:

Contact:
Yazmeen Lee
Project Manager International Events
Kexxel Group
T: +603 2282 1688
Fax: +603 2283 5088
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