Hani Orfali, Toys Division Director - NewBoy, Dubai

The main thing that reached my objectives at the beginning which I found really beneficial is the techniques of negotiation; the steps, the main rules and the main right things you have to do. I have never attended a negotiation class before, and that was my objective and that was what I exactly found. I think anyone, especially those who are doing daily negotiations for so long should attend this course to know about the process before and after negotiation because it will help them a lot to use all the experiences in a more efficient way. Thank you Kexxel Group; very nice organization, nice event and all the help I got from your emails. To me, the people who were invited to this negotiation event are lucky because it is very important. You can take this course any time! Jim is an experienced negotiator; very humourous!


Follow us on Facebook

Home Events Search Strategic Contract Management And Governance

EMail Print Export to ics (for outlook, google calendar, etc...)

Strategic Contract Management And Governance


Strategic Contract Management And Governance
Strategic Contract Management And Governance
28 July 2016 - 29 July 2016
5 Star Hotel - To Be Announced (Singapore) - Singapore
Management , Logistics Procurement and Supply Chain , Legal , Corporate Training


In today’s competitive business environment of downsizing, tight budgets and reduced resources, contract insourcing and outsourcing have become increasingly effective business tools in helping to achieve productivity gains and increase profitability. 

This training aims to provide an in-depth understanding of the contracting process, how to effectively manage contracts, and how to get the most value out of them.


Speaker's Profile

Joe Caruso

Former Chief Information Officer, Xerts International

Former GIS Manager, New Technology, Telstra

Joe's experience in information technology management makes him one of the key experts in the areas of Contract Management, Service Level Agreements and Tendering.

He has provided expert advice and trained over 1300 professionals across Australia, New Zealand, Middle East and in the Asia Pacifc region.

Joe has also developed and published the outsourcingtoolset - suite of best practice outsourcing and contracting methodologies and productivity tools. Joe holds a Master of Business from Swinburne University of Technology.



“The training was very helpful for me and Joe was very friendly; which created a good and stress-free environment. The main strength of this event is that the course content is easy to understand and was presented in a simple way. I would also like to thank Kexxel Group for their good organization.”

Mohammad A. Turki – Aircraft Engineering & Maintenance Specialist, Saudi Arabian Airlines


“The training had a good pace and a nice flow to it. Kexxel Group were very easy to deal with during the organization.” 

Margarita Franco – Administrative Assistant, Catering Operations, Philippine Airlines 


“The trainer was excellent in delivery, language, understanding of the subject matter and industry relevant explanations. With adequate training material from multiple sources, he definitely approached this course positively. The main strengths of this event was Joe teaching us how to create, manage and negotiate brilliant SLAs while maintaining the contracting life cycle.”

Ubaid Mustafa Qadiri – Head of Operations, Infrastructure & Applications, Celcom Axiata Berhad


“Joe is very interesting and delivered a very interactive masterclass. The main strength of the event was the constant interaction between the speaker and participants. Materials provided were also very helpful. Overall an excellent choice.”

Sylvian Champonet – Service Delivery Manager, Technip Geoproduction


“The manner in which the speaker applied both theory and a practical approach to help the participants understand the subject is clearly a bonus.”

Hadafi Mamat – Manager, Legal & Procurement, TNB Energy Services


Past clients

  • Mighty River Power

  • Mitsubishi Corp

  • Santos

  • Telstra Telecommunications

  • Toll Logistics

  • Townsville City Council

  • Woodside Energy

  • Australian Taxation Office

  • Bendigo and Adelaide Bank

  • BHP Billiton

  • Calibre Global

  • Coles

  • Fuji Xerox

  • Methanex


Why You Should Attend

  •  Learn the difference between a good and poor specification, and what that means to your role as a contract manager.

  • Examine the different techniques required to manage different price models.

  • Understand the contract lifecycle and how it affects contract management.

  • Discover your CM style and how to work with people that have different styles.


Program Agenda

Course Agenda: Part 1




You'll have limited time and resources to ensure success. This session helps you choose where to focus your effort.


1.1: Setting up to manage

  • The 12 areas of best practice

  • Determining your investment and benchmarks

  • Investment case study


1.2: The Contract Management Strategy

  • The Contract Management network

  • Mapping inuencers and decision makers

  • Key dates and milestones


1.3: Managing the Contracting Lifecycle

  • The phases and building blocks of best practice

  • The breadth of skills required

  • Improving your bargaining power




You will, in all likelihood, have to manage a contract that hasn't been written very well…and certainly one that was not written to be easy to manage. This session goes through the key areas and contract management issues.


2.1: Considerations

  • The governing documents - including ‘contract’ and ‘off-contract' documents

  • Estoppel (variation by conduct) - a key challenge for any contract manager


2.2: Specification/SLA

  • Key contents

  • Examine good and poor practice cases


2.3: Managing pricing options

  • Explore the various pricing models and what is required to make these successful

  • Understand the total cost of contract - it isn’t just the price


2.4: The conditions of contract

  • Explore key legal issues all contract managers need to know



Course Agenda: Part 2



Both parties need to manage well if the deal is to succeed. This session explores the formal and informal techniques and issues.


3.1: The Governance Charter: The interparty management agreement

  • Setting the roles of each party

  • Meetings - structure the interaction needed at all levels

  • Evaluations, reviews and audits

  • Issue, variation and dispute management


3.2: Relationship management

  • The six different styles of contract management

  • Your style*, what it means for you, and how it compares to others

  • Team chemistry - will you work well with the other party?




All contracts end one day. This session helps you prepare for that day.


  • End of term options - extensions, backsourcing, and handovers

  • Disengagement - unwind the deal

  • Assessments - determine the way forward


Closing remarks and evaluation.


Who Should Attend

This course is designed for those responsible for Contract Management & Governance in their organization.


In particular, we highly recommend:

  • Contract advisors, managers, officers, and administrators

  • Business and project managers

  • Service delivery managers

  • Shared service managers

  • Business analysts

  • Service procurement managers

  • Strategy, planning and resource managers

  • Operations and divisional managers

  • Procurement and purchasing managers

  • Logistics and supply chain managers


  *******For more details, kindly download the brochure*******


Email us at    This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Save up to 50% from in-house courses!

You may wish to consider having an in-house course delivered locally on-site if you have a number of participants with similar training needs. This course can be customised to fit specific requirements. For more information about IHT kindly send your enquiries to    This e-mail address is being protected from spambots. You need JavaScript enabled to view it



5 Star Hotel - To Be Announced (Singapore)
Country: sg