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The Key to Conflict Management


The Key to Conflict Management
The Key to Conflict Management
09 December 2021
Virtual Instructor-Led Training (VILT) -
In House Training , Management , Leadership , Corporate Training


4 Part Solutions Oriented Executive Series:
Transform, Engage & Grow Your Business with
Internationally Recognized Leadership and Engagement Expert

CSP Motivational Business Keynote Speaker Rick Goodman
Rick Goodman

Ranked #28 in The 2021 Top 30 Global Gurus in the World for Leadership
Author of The Solutions Oriented Leader which was #1 on Amazon Kindle on release
Clients include Prudential Insurance, Ernst & Young, IBM, Hyatt Regency

Rick Goodman is a speaker, author and executive coach on leadership, engagement and business growth. He is a "Certified Speaking Professional" (CSP), a designation for which fewer than 1% of all professional speakers worldwide hold. To date, Rick has delivered over 1,000 presentations in 23 countries. His workshops and keynote presentations have produced transformational results that have led to higher profits, increased productivity as well as highly engaged employees.

Aside from his 30-year speaking career, Dr. Rick is the author of the books "Living A Championship Life – A Game Plan For Success" and “The Solutions Oriented Leader – Your Comprehensive Guide to Achieve World-Class Results”. The latter of which was rated 4.9/5 stars on Amazon.

He is also a successful entrepreneur who has guided several extremely successful multimillion-dollar businesses and uses those experiences to deliver solutions for his clients and audiences.

A Sneak Peek into Rick Goodman's Session


Rick Goodman first book The Solutions Oriented Leader    Rick Goodman second book Living A Championship Life


“His workshops far exceeded our expectations as proved by our attendee’s response cards. He knocked it out of the park!”
Matt Hamlin, Vice President & GM Midwest Region, Quest Diagnostics

“BEST EVENT WE EVER HAD! Dr. Rick – You told me early on that your 2 main goals were to become part of our JRE team and to make me look great for finding you. You definitely delivered on both promises! Here we are a week after your presentation and I’m still getting positive comments. My boss told me he felt the meeting was the best event we ever had pointing directly to your contribution!”
Michael Lanham, Product Support Specialist, James River Equipment

“Dr. Rick’s virtual keynote made our event a TOTAL SUCCESS.”
JM Matienzo, Chairman & Chief Strategist, ARIVA Academy, Philippines

“This program was absolutely fantastic… Everyone was engaged, the presentation was highly energetic and on point with all the topics we discussed prior to the presentation. This reinforced the messages we were looking to communicate to our sales team. It could not have been better!”
Bill Rice, Vice President Sales, Custom Building Products

”Dr. Rick, your kickoff keynote presentation was AWESOME! I could see the excitement from our team as they were getting solutions and ACTION STEPS we needed to implement! And now – even a few months after your presentation our team is still using the principles you taught us which are now ingrained into our culture.”
John Leone, President & Executive Director, Heineken St Maarten

Previous Clients

  • American Airlines
  • AT&T
  • Bank of America
  • Boeing
  • Caterpillar
  • Cigna
  • IBM
  • Kohl’s
  • Merck & Co.
  • Walmart
  • Cigna Insurance
  • Ernst Young
  • Franklin Templeton Investments
  • GE Capital
  • JP Morgan Chase Bank
  • Merrill Lynch
  • Prudential Insurance
  • Western Union
  • Hewlett Packard
  • Mitsubishi Chemical
  • Hilton Hotels
  • Hyatt Regency
  • Marriott
  • MGM Resorts
  • Sheraton Hotels

Why Choose Kexxel’s VILT Courses

Not a Webinar!
Join our live, virtual courses enriched with a diverse range of interactive activities, such as action plans, group discussions, breakout sessions, exercises, case studies, and more.

Course Materials
An advantageous combination of presentation slides and downloadable workbooks are provided to participants prior to classes for a more holistic learning experience.

Pre-Course Questionnaires
Our instructors will understand the specific needs and requirements of each individual participant, by allowing attendees to review and highlight topics of importance prior to the course.

Private, In-house Sessions
Upon request for organizations seeking a more customised learning for their employees.

Secure Online Platform
Cisco Webex is the online training platform of choice for our VILT courses. Cisco Webex respects your data privacy, is highly secure by default, and has governance and transparency.

Course Outline

Conflict management and communication skills are the cornerstone of every great leader’s toolkit. The ability to communicate effectively and manage conflict increases retention, productivity and creates a happy work environment. In this session, you will discover how to manage conflict and provide constructive feedback that will motivate an employee to exceed their personal expectations with outstanding results.

What you will learn:

  • How to provide and receive constructive feedback
  • What every manager should know about conflict
  • The high cost of workplace burnout and how to manage it

Module 1: Providing and Receiving Constructive Feedback

  • Constructive criticism and why it does not work
  • How to use ’Like Best’ and ’Next Time’ to achieve a positive change
  • Knowing exactly where and when to give feedback is critical to your success

Module 2: The 4 Mistakes When Connecting with Employees and How We Can Improve

  • The 4 common mistakes in communication
  • Exploring ways to improve your communication with employees
  • The key to communicating your vision to align with your team

Module 3: Expressing Workplace Gratitude

  • The importance of gratitude and its effect on retention
  • Different ways to show gratitude in the workplace
  • Using gamification and events that employees love!

Module 4: What Every Manager Should Know About Conflict

  • Why conflict is good and how to use it to your advantage
  • Conflict resolution strategies and techniques that have been proven to work
  • Working with HR to develop a conflict management strategy

Module 5: Managing the High Cost of Workplace Burnout

  • Identifying the signs of workplace burnout
  • Taking steps for early prevention by noticing workplace burnout before it happens
  • The importance of assessing the cost of workplace burnout
  • Reflecting on how workplace burnout is affecting your company and its cost
  • Analysing your systems for innovation purposes that could reduce burnout
  • Individual Exercise: Conflict Management Assessment to help you reflect on your style of preventing, managing and resolving conflicts.

Click here to view the full list of events under our Solutions Oriented Executive Series

*******For more details, kindly download the brochure*******


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WhatsApp us at +6011 1633 1600


Virtual Instructor-Led Training (VILT)