13-14 May 2024
Kuala Lumpur
TBA
Overview
Unlock the secrets to successful contracting in the new economy at our Next-Level SLA Practices event in Kuala Lumpur this May!
Led by internationally acclaimed thought leader & co-author of “Contracting in the New Economy”, Jim Bergman, this event is your gateway to boosting trust and collaboration in strategic business relationships through relational contracts. Gain practical insights and real-world experiences from an industry leader, ensuring you can elevate your SLAs to world-class standards and forge lasting partnerships.
From advanced SLA techniques to integrating ESG corporate strategies, this event comprehensively explores cutting-edge practices. Join us and revolutionize your contracting strategies to thrive in today's dynamic business landscape. Secure your seat now and take your career to new heights!
COURSE FACILITATOR
Jim Bergman
Co-Author of Amazon's Bestselling Book "Contracting in the New Economy"
About
Jim Bergman, co-author of the best-selling "Contracting in the New Economy," is a seasoned expert with over 30 years of global contracting and negotiation experience. As CEO of a leading training firm, Jim's focus on implementing cutting-edge commercial practices, including ESG initiatives, has earned him international acclaim. Having served as a contracts attorney for a Fortune 500 giant corporation, Jim brings unparalleled insight into managing contracts for multi-billion-dollar projects across sectors, overseeing transactions valued at over $1 billion. His strategic consultancy has delivered savings exceeding $300 million, solidifying his reputation as a trusted advisor to multinational corporations and public sector entities worldwide. With a Law Degree, an MBA, and a proven track record, Jim Bergman stands as a leading authority in the field of contracting and commercial management.
Achievements
Jim Bergman's key achievements:
- Contracts attorney for a Fortune 500 petrochemical corporation
- Addressed strategic sourcing and legal issues for services valued at over $1 billion annually.
- Over 30 years of International contracting and negotiation experience
- Assisted clients through contracting, negotiation, and strategic sourcing processes, resulting in savings exceeding $300 million.
- Served as a seminar instructor for multinational corporations and public sector entities worldwide.
- Holds a Juris Doctorate, an MBA, a Bachelor of Arts, and A Master of Arts.
Has Worked With
Book(s) Published
Agenda
Next-Level SLA Practices For Execellence
One of the leading sources of lost value and increased risk in commercial contracts lies in the fact that the requirements are poorly defined. While most contracts effectively address the traditional terms and conditions, many fall short in the Scopes of Work and Service Level Agreements. Think of SOWs as the "What?" and SLAs as the "How?" Contractors rely on SLAs while they manage customer requirements and expectations, and customers use the SLA to clarify and refine those requirements and expectations. Effective SLAs establish a precise and mutual understanding, laying the foundation for trust between parties. Surprisingly, crafting this critical component of contracts is often overlooked. Join our program to bridge this gap as we delve into the key components and industry-leading practices that shape world-class SLAs. Elevate your SLAs and set the stage for lasting partnerships
DAY 1
Module 1 - ADVANCED SLA TECHNIQUES
- The initial question – Results, Resources, or Relational?
- Business drivers that prompt the need for advanced SLA techniques
- Key elements and objectives to focus on to further strengthen your existing SLAs
Module 2 - STRATEGIC PLANNING FOR SLA DRAFTING
- Types of strategies: Checklist for weighing different options and selection
- Rollout method – Big bang, piecemeal, incremental?
- Planning for perceived contingencies and changes
Module 3 - Improve the Context to Structure Advanced SLAs
- Determine the scope & inclusions
- Establish the key stakeholders, their roles and needs
- Identifying and including Service interdependencies
Module 4 - IMPLEMENT SCOPE BOUNDARIES & ASSIGN ACCOUNTABILITIES
- Types of service categories
- Translating services to business needs
- Critical success factors
- Ensuring a one view and interpretation of the problem
- Setting appropriate timelines
- Balancing out service levels with cost to support those service levels.
Module 5 - MAINTAIN ACCURATE KPI’S
- Use the right KPIs to accurately gauge service levels
- Groups and categories of KPIs
- Service metrics, calculations & data sources parameters
- How to establish KPIs for ambiguous or hard-to-measure services
- The X-factor in securing optimal KPIs
Module 6 - PRICING – HOW IT EFFECTS SLAS
- Explore the pros/cons of various pricing models and avoid the traps of the inexperienced
- Identify how price models affect the management of SLAs – danger at every corner
DAY 2
Module 1 - INSURING COMPLIANCE & RESULT
- Types of remedies and rewards to ensure results
- Effective techniques for implementing remedies and rewards
- Minimizing exposure to business risks
- Design contingency plans for alternative measures
- Craft optimal payment structures
Module 2 - EFFECTIVE REPORTING STRUCTURES
- Identify the best report format
- Determine the appropriate measurement period
- Ensure reports align with business objectives
- Structuring targets & benchmarks for easy follow-up
Module 3 - MANAGING ADVANCED SLA’S
- Assigning the roles of stakeholders & mapping effective inter and intra party team structure
- How often to hold evaluations, reviews & audits
- Issue and dispute management
Module 4 - EFFECTIVE INTERNAL SLA’S
- Keys to developing and drafting
- The facets of internal negotiation
- Managing the fulfillment by both stakeholder and internal provider
- Efficiently responding to Change
Module 5 - INTEGRATING ESG CORPORATE STRATEGY INTO YOUR SLA’S
- Understand the ESG purpose – what is the overall reason?
- What is in the mind and motivation of your customer?
- What are the motivations for your supplier and sub-supplier?
- Integrating ESG corporate strategies and aligning it with market approach strategy
Module 6 - EFFECTIVE RELATIONSHIP MANAGEMENT
- Forms of relationships - power based to partnering
- Ensuring an impactful relationship
Module 7 - NEGOTIATING SUCCESSFUL SLA’S
- How often can you renegotiate your SLAs?
- Negotiation tactics, tips, and strategies
- Prepare a negotiation plan
